Terms and Conditions
1. Introduction
Welcome to Palma Excursions Zanzibar. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
2. Definitions
“Company” refers to Palma Excursions Zanzibar.
“Client” refers to the individual or entity booking or using our services.
“Services” encompass all tours, safaris, transfers, and related activities offered by the Company.
3. Booking and Reservations
Booking Confirmation: A booking is confirmed upon receipt of a deposit as specified by the Company. The remaining balance (if any) is due any time before the departure date.
Last-Minute Bookings: Bookings can be made at any time, depending on the nature of the tour. Full payment is required at the time of booking for last-minute arrangements.
4. Payments
Accepted Methods: Payments can be made via bank transfer, credit card, cash, or other methods specified by the Company.
Currency: All prices are quoted in United States Dollars (USD) but can be paid in any currency equivalent at the current conversion rate.
5. Cancellations and Refunds
By the Client:
Cancellations must be made in writing.
Cancellation fees apply as follows:
10% of the total cost if cancelled 30 days or more before departure.
30% of the total cost if cancelled 15 to 29 days before departure.
50% of the total cost if cancelled 14 days or less before departure.
By the Company:
The Company reserves the right to cancel any tour due to unforeseen circumstances. In such cases, clients will receive a full refund or an alternative tour option.
6. Alterations by the Client
Requests to change bookings must be made in writing. The Company will endeavour to accommodate changes, but cannot guarantee availability. Additional costs incurred due to changes will be the responsibility of the client.
7. Health and Fitness
Clients are responsible for ensuring they are medically fit for the activities booked. Any pre-existing medical conditions must be disclosed to the Company at the time of booking.
8. Passports, Visas, and Vaccinations
Clients must possess valid passports and obtain appropriate visas and vaccinations required for travel. The Company is not liable for any issues arising from non-compliance.
9. Liability
The Company acts as an agent for third-party service providers and is not liable for any injury, loss, damage, delay, or irregularity caused by these providers.
Clients participate in activities at their own risk. The Company is not liable for any personal injury or property damage during the tour.
10. Complaints
Any complaints should be raised immediately with the tour leader or the Company representative. If unresolved, clients should submit a written complaint within 28 days of tour completion.
11. Governing Law
These terms and conditions are governed by the laws of Zanzibar. Any disputes will be resolved in the courts of Zanzibar.
12. Amendments
The Company reserves the right to update these terms and conditions at any time. Clients will be notified of significant changes.